Members' frequently asked questions
We have compiled some relevant information relating to your account.
New accounts, updating your details and other account issues
Why does my account not work?
Please read over your welcome email for your username and password. All accounts must be verified before you can use the Sudoku generators and solvers. Simply follow the instructions in your email to verify your account.
Another reason may be that we have spotted an irregularity with a new account and it has been removed. There are a number of reasons why we would close an account, see below for more information.
Why does it say I have reached my daily limit? I have not used my account today.
The days are measured in UK time. New days will begin at around 7 pm in the US, and 11 am in Australia, depending on your time zone.
Why do you need to verify my email address?
We want to stop people registering multiple free accounts without valid details. Valid email addresses are vital for a number of reasons.
- Firstly, we can only send you a copy of your account details to you if your email address is working.
- Secondly, any generated or solved Sudoku will be emailed to your account address by default. If this address does not exist, then you lose your Sudoku.
- Finally, many members would like to receive news from Sudoku Solver delivered to their email inbox. Obviously, if the email address is bad, you will miss out here.
How do I change my email address?
You can change the email address for your account in your profile. You will need to verify your new email address, by clicking the link in the verification email, before it can be updated.
Why do you close some accounts?
Any accounts created with invalid details for the name or email address will be removed.
People who continually create multiple free accounts or continually enter invalid details will be banned. Anyone found breaking our copyright guidelines will be banned.
How do I delete my account?
If you wish to delete your account, you can do so here. Please note that this will permanently remove your account.
However, if you only wish to unsubscribe from receving newsletters, simply untick the newsletter option in your profile. If you only wish to stop receving Daily Sudoku emails, please update your Daily Sudoku preferences.
Why can’t I stay logged in?
There is a cookie problem if you are continually redirected to the login page after you have logged in. You need to enable session cookies in your browser.
How do I enable session cookies?
In Internet Explorer, go to Tools | Internet Options | Privacy | Advanced... then tick "Override automatic cookie handling" and then tick "Always allow session cookies". Other browsers will have this under Tools | Settings | Cookies.
About Sudoku puzzles created at sudokusolver.com
What can I do with my Sudoku?
You have many options open to you. You may print your generated Sudoku to take with you on a train journey, for a long Friday at work or for a lazy afternoon in the park. Whenever you have some free time, you can keep your mind busy with a couple of Sudoku at hand.
If you wish to take part in a newspaper competition, you may solve a Sudoku and email it to yourself. From here, you will be able to forward it on to the competition email address. If you want to take part a postal entry, simply print off your Sudoku and send it in.
You may not sell Sudoku puzzles generated here in any form. They may not be used on any external website or publication without prior permission. If you are unsure about our Sudoku copyright, please contact us.
If you wish to publish our Sudoku puzzles on your website or in your publication, please see our Sudoku Syndication page for more information.
My Sudoku is invalid with multiple solutions.
Your Sudoku has not been generated at Sudoku Solver. All of our Sudoku, Super Sudoku and Samurai Sudoku puzzles are verified before display. In addition, the Sudoku generator program only uses varying levels of logic to create the puzzles. Guessing is not logical, guaranteeing that all the Sudoku here are unique.
If you are using the Sudoku solvers, multiple solutions simply reflect badly on the source of the Sudoku.
I would like to use your Sudoku in my publication.
Other common questions
What is the newsletter?
The newsletter will simply contain Sudoku Solver website news, general Sudoku news, information on competitions and Sudoku freebies.
We will not bombard your email inbox with endless promotions as this is simply annoying to everyone. Our newsletters will never be sent more than once a month and your email will not be given to anyone else.
How may I contribute?
At the moment we are looking for a number of user contributions that you may wish to partake in. Anyone that provides a useful contribution will be entitled to a free account upgrade.
- General site suggestions would be very welcome.
- Offers of prizes or prize suggestions for future Sudoku Solver competitions.
- Links to other genuinely interesting Sudoku websites.